Senior Technical Support Specialist (m/f/x)

div class= ng-tns-c879422873-771 section id= processing-state-26 class= processing-state_container ng-tns-c879422873-771 is-gpi-avatar is-done-processing ng-trigger ng-trigger-processingStateShowHide ng-star-inserted div id= processing-state-26-summary class= processing-state_details ng-trigger ng-trigger-menuExpansion ng-tns-c879422873-771 is-gpi-avatar ng-star-inserted h2 About Commercetools /h2 /div /section /div div class= response-content ng-tns-c263290053-769 div class= container div id= model-response-message-contentr_bfb50fc8f1f4512c class= markdown markdown-main-panel stronger enable-updated-hr-color p data-path-to-node= 1 Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. /p h2 data-path-to-node= 2 Your Impact /h2 p strong data-path-to-node= 3 data-index-in-node= 0 Location: /strong Munich, Germany (Hybrid: 3 days/week in-office) /p p strong data-path-to-node= 3 data-index-in-node= 58 Team: /strong IT and Security Operations /p p As a Technical Support Specialist on the IT and Security Operations Team, you will serve as a responsive problem solver and technical subject-matter expert for our colleagues, in support of security operations, and as a collaborative member of a global team. This includes having a sharp focus on responsive communications, ownership, and advanced technical knowledge. /p p strong You will: /strong /p ul li strong Global amp; Local IT Support: /strong Provide responsive, senior-tier technical support and ITSM for employees in Munich and globally. Act as the escalation point for highly complex technical issues and suspected security concerns. /li li strong Employee Lifecycle amp; Device Management: /strong Ensure seamless employee onboarding and offboarding. Manage and configure Apple laptops (macOS) and mobile devices (iOS) using tools like Jamf. /li li strong Security amp; Incident Response: /strong Partner with security leadership to expand our Information Security Management System (ISMS). Manage endpoint security and vulnerability solutions (e.g., CrowdStrike Falcon EDR, Zscaler). Lead incident response, containment, and root cause analysis. /li li strong Identity amp; Access Management (IAM): /strong Oversee IAM operations (e.g., Okta), including access requests, cloud integrations, proactive remediation, and auditing to ensure adherence to least-privilege principles. /li li strong Network Strategy: /strong Support and optimize local area networks (LAN) and office Wi-Fi (UniFi devices), focusing on stability, performance, and capacity planning. /li li strong Strategy amp; Leadership: /strong Architect disaster-recovery processes for core IAM systems. Design compliance reporting structures. Mentor peers, share best practices, and lead cross-functional technical initiatives. /li /ul h2 data-path-to-node= 7 What Sets You Apart /h2 p data-path-to-node= 8 You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. /p p data-path-to-node= 9 nbsp; strong data-path-to-node= 9 data-index-in-node= 0 You bring: /strong /p ul data-path-to-node= 10 li strong Language Skills: Fully fluent in both German and English (written and spoken). /strong /li li strong Technical Expertise: /strong Advanced knowledge of supporting and managing Apple environments (macOS/iOS) and cloud-native/SaaS services. /li li strong Security amp; IAM: /strong Direct experience with endpoint security platforms (Zscaler, CrowdStrike Falcon EDR) and Identity and Access Management solutions (e.g., Okta). /li li strong Network Experience: /strong Proven ability configuring and managing office Wi-Fi and LAN infrastructure. /li li strong Project amp; Stakeholder Leadership: /strong Track record of leading operational initiatives, change management, and representing IT in cross-departmental discussions. Ability to translate technical concepts to non-technical stakeholders. /li li strong Pacing amp; Adaptability: /strong Comfortable juggling multiple initiatives and reprioritizing in a high-velocity environment without compromising service quality. /li li strong Culture Add: /strong A collaborative mindset that cultivates belonging, seeks feedback, and actively participates in company culture. /li /ul p data-path-to-node= 10,13,0 strong data-path-to-node= 11 data-index-in-node= 0 AI Aptitude: /strong A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. /p p data-path-to-node= 13 span data-path-to-node= 13,0 strong data-path-to-node= 13,0 data-index-in-node= 0 span class= citation-2822 Nice to Have: /span /strong span class= citation-2822 nbsp; /span /span /p ul li Okta and/or Jamf Administration /li li Atlassian Cloud, Confluence and Jira /li li IT Asset Management (ITAM), Inventory Management /li li IT and/or Security Certifications /li li Bug Bounty Programs /li li Security CTFs, threat hunting, SOC (Security Operations Center) /li /ul p data-path-to-node= 13 nbsp; /p p data-path-to-node= 13 strong Our Benefits /strong /p /div /div /div p Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. /p p 🩺 strong Comprehensive health benefits /strong for you and your dependents, including access to OpenUp for personalized mental health support /p p 📚 strong Learning and development /strong opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs /p p 🍼 strong Family Leave Plus /strong gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition /p p 📈 strong Our equity participation program /strong allows you to share in our success nbsp; /p p For more information on our benefits, a href= https://commercetools.com/careers/our-benefits visit this page. /a /p p nbsp; /p p strong Come as you are. Build with us. /strong /p p Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. /p p We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. nbsp; /p p For more information on our diversity, equity, inclusion, and belonging practices, a href= https://commercetools.com/careers/dei-esg visit this page /a . nbsp; /p Find more English Speaking Jobs in Germany on Arbeitnow