Senior User Researcher - Personal buying experience (f/m/d)

h4 Personal Buying experience /h4 h2 strong Senior UX Researcher br br /strong /h2 h3 strong Job description /strong /h3 h3 nbsp; /h3 p strong In a nutshell /strong /p ul li Senior UX Researcher (IC3) /li li Internal /li li Location: Lille /li li Timing: ASAP /li /ul p nbsp; /p p strong Context amp; project /strong /p p Decathlon’s mission is to bring people together through sport and make wellbeing accessible for all. To make this mission a reality, Decathlon relies on In-Store teammates who embody the human touchpoint between our brand and our customers, and are key enablers of Store business. This is exactly where your mission comes in: unlocking a deep understanding of our in-store teammates to identify key pain points and turn them into clear business opportunities. Working in a dynamic omnichannel context, you will partner closely with product teams to guide the creation of simple, efficient, and field-adapted experiences—enabling our teammates to be as impactful as possible with our customers while bridging the gap between user needs, business goals, and technological opportunities. /p p Digital plays a pivotal role in the quality of the connection built during moments shared between customers and teammates. How? By ensuring every In-Store Decathlonian works in an efficient and adapted environment that seamlessly supports their daily tasks. /p p nbsp; /p p strong Your mission /strong /p p In this context, we’re looking for a strong UX Researcher /strong to dive into In-Store behaviors and elevate the strong Personal Buying Experience /strong . Your mission will be to uncover the needs and friction points of our teammates on the floor, identify and build strong opportunities, while supporting our product team in their craft. /p p As a strong User Researcher /strong , you will enrich our strong User Knowledge /strong and drive the tangible impact of your findings on our in-store tools. You will: /p ul li strong Decode the field: /strong Conduct in-store observations to map the real-world practices, workflows, and pain points of our store teammates. /li li strong Guide decision-making: /strong Turn qualitative and quantitative data into actionable strategic insights to shape the product roadmap. /li li strong Promote a User-first culture: /strong Feed our team's knowledge repository to align Designers, Product Managers, and Tech leads with the reality on the shop floor. /li /ul p nbsp; /p p strong Role amp; responsibilities /strong /p p As a Senior Product Designer / Researcher, you will act as a strong key partner with cross-functional product teams /strong to /p ul li strong influence and enlighten decisions /strong , whether long-term strategy, quarterly roadmaps or day-to-day tactics /li li build a strong shared understanding / empathy /strong of the current customer experiences /li li ensure that we identify and tackle strong the most relevant opportunities /strong /li li strong build long-term impact /strong (outcomes) rather than features (outputs) /li li build and feed a long term strong user and customer knowledge strategy /strong /li /ul h3 nbsp; /h3 p strong Craft / Core skills /strong /p ul li strong Strategy amp; Framing - /strong Support product decisions (product outcomes, opportunities, solutions) through research insights and Opportunity Solution Trees (OSTs) / Identify and prioritize research plans with stakeholders /li li strong Research / Problem Discovery - /strong Uncover and refine opportunities through qualitative and/or quantitative research / Map end-to-end journeys amp; opportunity spaces / Make your findings easily accessible and understandable to your stakeholders (readouts, documentation, etc.) / Support teams to setup continuous discovery “habits” (eg. regular amp; holistic insights gathering, insights library, etc.) /li li strong Solution Discovery amp; Testing - /strong Support designers amp; product trios by actively contributing to design critiques amp; test sessions / Provide research methodology guidance when needed /li li strong Inclusivity amp; Ethics - /strong Craft research methodologies amp; outputs that fully include the diversity of our users and tackle possible biases /li /ul h3 nbsp; /h3 p strong Behaviors / Soft skills /strong /p ul li strong Influence - /strong Work closely and proactively with all expertises (product, business, engineering, countries, etc.) to influence strategies, prioritization and discovery/delivery roadmaps /li li strong Cross-functional collaboration (functional management) - /strong Involve your product teams and stakeholders throughout your research/design process, leveraging the right methods and/or storytelling, creating a safe environment for feedbacks /li li strong Design collaboration - /strong Contribute to elevate the research practices, run and/or participate to collaborative design sessions with your peers across multiple teams (New Business Models, eCommerce, InStore, …) /li li strong Growth mindset - /strong Proactively identify and build on your strengths and improvement areas, turn failures into positive learning lessons (for you and for others) /li /ul p nbsp; /p p strong Behaviors / Soft skills /strong /p ul li strong Influence /strong - Work closely and proactively with all expertises (product, business, engineering, etc.) to influence strategies, prioritization and discovery/delivery roadmaps /li li strong Cross-functional collaboration /strong - Involve your product team and stakeholders throughout your design process, leveraging the right methods and/or storytelling, creating a safe environment for feedbacks /li li strong Design collaboration /strong - Contribute to elevate the design practice, run and/or participate to collaborative design sessions (co-design, design critiques) with your peers across multiple teams (New Business Models, eCommerce, …) /li li strong Growth mindset /strong - Proactively identify and build on your strengths and improvement areas, turn failures into positive learning lessons (for you and for others) /li /ul p br br /p p strong Why join the In-Store adventure? /strong /p p Here are a few challenges you may tackle if you join the In-Store adventure /p ul li strong Enhance the human bound /strong - Simplifying complexity and leveraging store teams and management, building more and more quality time spaces between our customer and our teammate /li li strong Improve Store efficiency /strong - Empower our teammates on the field, understand their pain-points and provide strong, efficient and scalable solutions /li li strong Reinforce the end-to-end, omni experience /strong - Contribute to an high amp; amazing end-to-end experience for our customer, by designing the best digital experience for our teammates /li li strong Design the store of tomorrow /strong - Leverage on digital to support the store evolution, and design the futur of our actual main touchpoint with the customer. /li /ul p nbsp; /p p strong In-Store might be a perfect match for you if… /strong /p ul li You want to support the teammates, and be at the heart of Decathlon's ecosystem /li li You love collaborating with a wide variety of expertises amp; stakeholders (your product team, but also people from eCom, Business, Countries, Sports, etc.) /li li You want to be part of a lovely amp; united team, always ready to help each other or share good laughs /li li You want to play a key role in transforming Decathlon’s stores ! /li /ul p nbsp; /p p strong WHAT WE OFFER /strong /p ul li strong Flexible working: /strong 2 days of remote work per week; /li li strong Work locations: /strong Ability to work from any Decathlon Digital office in Lille, Paris, or Nantes; /li li strong High-quality gear: /strong Equipment provided in line with your mission and our social commitments (Mac, Windows, or Chromebooks); /li li strong Global reach: /strong A local project team within a worldwide network (offering international career opportunities); /li li strong Skill development: /strong Continuous growth and support (diverse projects, technical certifications from year one, internal and external training, etc.); /li li strong Compensation package: /strong Competitive package (employee profit-sharing, monthly/quarterly bonuses). /li /ul div class= content-conclusion p nbsp; /p p strong DECATHLON DIGITAL CONTEXT nbsp; /strong /p p What if technology allowed us to push the boundaries and take sports experiences to new levels? That's exactly our goal at Decathlon Digital! We are a team of 5,000+ experts in software engineering, product management, data, cloud, and cybersecurity, distributed across Paris, Lille, and Amsterdam. Together, we are creating the largest digital sports platform, leveraging tech innovation from design to value chain optimization, connected experiences and product second life. /p p br strong Changing the game for good /strong . We are in this for the love of sports. And like everything we love, we want it to last. That’s why we are embarking on a journey to create a more sustainable tech model, reducing our direct environmental impact while maintaining a safe, diverse, and inclusive space for all our people to learn and thrive together. Team up with us to design the digital future of sports. /p /div Find more English Speaking Jobs in France on Arbeitnow