Director, Client Engagement (Knowledge & Legal Research Services)

p span data-contrast= auto Harbor is seeking a strong Director, Client Engagement amp; Market Development (Knowledge and Research Services) /strong nbsp;to help grow our Knowledge amp; Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership. /span span data-ccp-props= { quot;335559739 quot;:160} nbsp; /span /p p span data-contrast= auto This role works closely with Harbor’s Client Engagement team and partners with Knowledge amp; Research Services delivery leaders from first conversation through to successful completion. /span span data-ccp-props= { quot;335559739 quot;:160} nbsp; /span /p p span data-contrast= auto This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel. /span span data-ccp-props= { quot;335559739 quot;:160} nbsp; /span /p hr h4 span data-contrast= none span data-ccp-parastyle= heading 4 Responsibilities: /span /span span data-ccp-props= { quot;134245418 quot;:true, quot;134245529 quot;:true, quot;201341983 quot;:0, quot;335559738 quot;:319, quot;335559739 quot;:319, quot;335559740 quot;:240} nbsp; /span /h4 p strong span data-contrast= auto New Engagement Development /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Build a pipeline of new Knowledge amp; Research Services engagements through market relationships, existing clients, and referrals /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Lead discovery conversations to understand client priorities, challenges, and desired outcomes /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Partner with Client Engagement on opportunities and identify ways to extend existing client relationships /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul p strong span data-contrast= auto Scoping, Proposals amp; Commercial Support /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Contribute to pricing and commercial models that support margin objectives /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Maintain consistent, high-quality proposal and scoping materials /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Track opportunities and contribute to pipeline reviews and forecasting /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul p strong span data-contrast= auto Interim Research /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Own growth, performance, and P amp;L for Interim Research services /span span data-ccp-props= {} nbsp; /span /li li span data-contrast= auto Oversee delivery quality and placement success across engagements /span span data-ccp-props= {} nbsp; /span /li li span data-contrast= auto Define strategy for improving utilization, margins, and scalability /span span data-ccp-props= {} nbsp; /span /li li span data-contrast= auto Position Interim Research as a strategic entry point for broader services /span span data-ccp-props= {} nbsp; /span /li /ul p strong span data-contrast= auto Delivery Alignment /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Stay connected to engagements through delivery to support client communication and resolve scope questions /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Identify follow-on opportunities as engagements progress /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Apply lessons learned from delivery to improve future scoping and positioning /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul p strong span data-contrast= auto BLISS, LINKS amp; Thought Leadership /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Oversee the planning and delivery of BLISS and LINKS /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Lead the Knowledge amp; Research Services thought leadership agenda, including content, presentations, and webinars /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Partner with Marketing to align messaging with our service offerings /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul p strong span data-contrast= auto Market Engagement /span /strong span data-ccp-props= { quot;335559738 quot;:160, quot;335559739 quot;:80} nbsp; /span /p ul li span data-contrast= auto Build relationships with library, research, knowledge, and innovation leaders across the legal market /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Represent Harbor at industry events, client meetings, and roundtables /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Bring market trends and emerging client needs back into service development /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge amp; Research Services /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul h4 span data-contrast= auto Qualifications: /span span data-ccp-props= { quot;335559738 quot;:200, quot;335559739 quot;:120} nbsp; /span /h4 ul li span data-contrast= auto Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Experience developing proposals, Statements of Work, and scoping or pricing inputs /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Strong understanding of the priorities of law firm library, research, and knowledge functions /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Experience with thought leadership, events, or market-facing programmes /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Strong commercial judgement and a collaborative approach to working with delivery teams /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Experience with Salesforce or similar CRM platforms preferred /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li li span data-contrast= auto Reliable internet connection for virtual working /span span data-ccp-props= { quot;335559739 quot;:60} nbsp; /span /li /ul div class= content-conclusion p strong span class= x_ContentPasted0 About Us: /span /strong /p p span class= x_ContentPasted0 Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. /span /p p em span class= x_ContentPasted0 Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. /span nbsp; /em /p /div Find Jobs in United Kingdom on Arbeitnow