Director, Product (physical) (f/m/x)

p strong Reporting Relationships /strong /p ul li nbsp; nbsp; strong Primary Manager: /strong COO and Co-MD /li li nbsp; nbsp; strong Dotted Line: /strong CMO and Co-MD nbsp; /li li nbsp; nbsp; strong Direct Reports: /strong ~10 people spanning Culinary, Product Innovation, Product Strategy, Product Operations, and Product Analytics /li /ul h2 strong The Opportunity /strong /h2 p Factor is a healthy, ready-to-heat meal delivery service that has built a category-defining business in the US and Canada. Now we're building strong Factor in Europe /strong — and although we have strong blueprints from North America, we have the opportunity to leverage the very rich multi-cultural environment in Europe to tailor both our physical and digital products to five different markets. /p p As our strong Director, Product /strong , you will own the full product vision and execution for Factor Europe. You will lead a multi-layered team of ~10 people, sit on the Factor Europe leadership team, and maintain a close dotted-line relationship with our CMO to ensure product and marketing move as one. /p p This is a rare kind of role: senior strategic ownership and real infrastructure, with the pace and ambition of an early-stage scale up. If you are a visionary builder who leads with curiosity, earns conviction through data, and holds your team to the same high standard you hold yourself — we'd love to hear from you. /p h2 strong What You'll Do /strong /h2 ol li strong Lead and Develop a High-Performance Product Team /strong /li /ol ul li nbsp; nbsp; Build, inspire, and manage a multi-disciplinary team — setting a clear vision, establishing the operating rhythms that allow the team to move fast, and investing in the people who will drive Factor Europe's next chapter. /li /ul ol li strong Own and Challenge the Product Vision /strong /li /ol ul li nbsp; nbsp; Define a clear and compelling vision for what Factor's physical product must become in Europe — grounded in customer insight, commercially rigorous, and differentiated enough to win. Develop a deep, independent point of view on where the North American model translates and where European markets demand something different. /li li nbsp; nbsp; Push the team and the business to think beyond the current roadmap — challenging assumptions, interrogating trade-offs, and ensuring we are always working on the highest-leverage version of the product. /li li nbsp; nbsp; Act as the liaison to our global Digital Product team — representing Factor Europe's priorities in the feature roadmap and collaborating on shared global initiatives that benefit the wider business. /li /ul ol li strong Drive Customer Retention and Commercial Performance /strong /li /ol ul li nbsp; nbsp; Own customer retention levers as your north star. Build a rigorous, evidence-based view of what drives it and rally the team around interventions that move the needle. /li li nbsp; nbsp; Make product decisions with full awareness of their P amp;L implications. Take calculated risks, track outcomes honestly, and move quickly to learn and adjust when bets don't pay off. /li /ul ol li strong Build for Multiple European Markets /strong /li /ol ul li nbsp; nbsp; Lead our effort to find product-market fit across five distinct markets — understanding how consumer preferences vary by culture, and building a proposition that resonates locally while scaling efficiently. /li li nbsp; nbsp; Share learnings across geographies and partner with peers across the HelloFresh Group to continuously raise the bar. /li li nbsp; nbsp; Support new channel strategies, understanding and adapting products for different customer bases. /li /ul ol li strong Align Product and Marketing Strategy /strong /li /ol ul li nbsp; nbsp; Work closely with the brand amp; marketing team to ensure product roadmap and marketing strategies are fully synchronised — so what we build, how we talk about it, and how we sell it form one coherent proposition. /li li nbsp; nbsp; Act as the product voice on the leadership team, articulating a compelling vision for where the product needs to go and why. /li /ul h2 strong Who You Are /strong /h2 ul li nbsp; nbsp; strong A visionary leader who executes. /strong You set a compelling direction, bring your team with you, and roll up your sleeves to make it happen. /li li nbsp; nbsp; strong Customer-obsessed and analytically rigorous. /strong Sharp instincts backed by disciplined discovery. Comfortable querying your own data and stress-testing assumptions. /li li nbsp; nbsp; strong Commercially minded. /strong You understand how product decisions flow through to the P amp;L — and hold yourself accountable to outcomes, not just outputs. /li li nbsp; nbsp; strong A cross-functional influencer. /strong You build trust quickly, drive execution through others, and get the right priorities onto other teams' roadmaps. /li li nbsp; nbsp; strong Internationally curious. /strong You find the complexity of building for multiple European cultures energising, and you seek out the nuances that matter. /li li nbsp; nbsp; strong An exceptional communicator. /strong You write and present with clarity and conviction — from strategy narratives to leadership updates to product briefs. /li li nbsp; nbsp; strong Food and/or nutrition obsessed! /strong /li /ul h2 strong Requirements /strong /h2 ul li nbsp; nbsp; strong Experience: /strong 8–10+ years in Product, Strategy, or a closely related commercial leadership role; 3+ years managing multi-disciplinary teams. /li li nbsp; nbsp; strong Technical toolkit: /strong Advanced Excel/Google Sheets; AI proficiency and curiosity required. /li li nbsp; nbsp; strong Strong preference for: /strong /li /ul p ○ nbsp; nbsp; nbsp; Experience in D2C subscription businesses — retention, lifecycle, and recurring revenue models. /p p ○ nbsp; nbsp; nbsp; Multi-market European experience and an understanding of how consumer preferences vary across the continent. /p p ○ nbsp; nbsp; nbsp; Experience in physical products or FMCG, especially food amp; beverage. /p p ○ nbsp; nbsp; nbsp; A track record of scaling a product in a new market and finding product-market fit. /p h2 strong Compensation amp; Financial Wellbeing /strong /h2 ul li Enjoy 20% off HelloFresh and 40% off Factor_ subscriptions. /li li Access the Benefits at Work platform for discounts on brands like Nike, Bol.com, and IKEA. nbsp; /li li You'll receive a HelloFresh laptop, a €250 home office setup budget, and contribute to the Bedrijfspensioenfonds Levensmiddelen pension scheme (2025 rate 27.6%; employer pays 19.64%, employee pays 7.96%). /li /ul h2 Health amp; Wellbeing /h2 ul li Benefit from discounts on ClassPass and gym memberships via Bedrijfsfitness Nederland, free bootcamp classes (Amsterdam), and free subscriptions to Headspace and OpenUp. /li li Get a 10% discount on additional health insurance at Zilveren Kruis in 2025. /li /ul p strong Flexibility amp; Work-Life /strong /p ul li Work flexibly with our hybrid setup (50% office, 50% remote), plus a €2.40 daily remote work allowance. /li li Receive 24 days of annual leave (pro-rated), plus one additional day per year of service (up to 30 days total). /li li Full reimbursement for 2nd-class public transport to the office, plus €0.23 per km for car and bicycle travel. /li li Eligible employees can work from another country for up to 8 weeks per year. /li /ul p strong Career amp; Development /strong /p ul li Grow with our Learning Never Stops mindset: participate in Pantry Staple trainings, access internal/external opportunities, and join our cross-market mentoring program. /li /ul p strong Culture amp; Environment /strong /p ul li Enjoy fresh homemade lunches in the office (€3.00/day), weekly em vrij-mi-bo /em (Friday drinks), quarterly strategy sessions, and team events. /li /ul Find Jobs in Netherlands on Arbeitnow